Refund & Returns Policy – Masood Trading Hub
At Masood Trading Hub, we strive to ensure customer satisfaction by providing quality products and reliable service. If you are not completely satisfied with your purchase, our Refund & Returns Policy is designed to make the process simple and transparent.
1. Return Eligibility
Items may be eligible for return if:
- The return request is made within 7–14 days of purchase/delivery
- The product is unused, unopened, and in its original packaging
- The item is not damaged due to misuse or mishandling
Certain items such as perishable goods (grocery items), personal care/beauty products, and opened items may not be eligible for return due to hygiene and safety reasons.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund after verification.
3. Refund Process
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping charges (if applicable) may not be refundable unless the return is due to our error
4. Exchange Policy
We only replace items if they are defective or damaged. If you need an exchange, please contact our support team with details and proof (such as images).
5. Return Shipping
- Customers may be responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a trackable shipping service, as we are not responsible for lost returns
6. Non-Returnable Items
The following items are generally non-returnable:
- Perishable goods (grocery items)
- Opened or used beauty and personal care products
- Clearance or sale items (unless defective)
7. Order Cancellations
Orders can be canceled before they are processed or shipped. Once shipped, the return policy will apply.
8. Contact Us
For any return or refund requests, please contact our customer support team with your order details. We are here to assist you and ensure a smooth experience.
By making a purchase with Masood Trading Hub, you agree to this Refund & Returns Policy.